Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at abidparamban@gmail.com. Please note that returns will need to be sent to the following address: [pookkottur malappuram]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at abidparamban@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at abidparamban@gmail.com.

Return & Refund Policy

Effective Date: July 12, 2026

Welcome to Fairstore. We value your trust and strive to provide quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

You received a damaged or defective product.
You received the wrong item.
The product is significantly different from what was ordered.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
All original tags, packaging, and accessories must be included.
A valid proof of purchase (Order ID or Invoice) is required.

2. Non-Returnable Items

The following items cannot be returned:

Used, washed, or damaged items.
Products returned without original packaging or tags.
Customized or personalized products.
Clearance, sale, or promotional items (unless received damaged or incorrect).

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

The refund will be processed to your original payment method.
Refunds are usually completed within 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our mistake.